Archive | July, 2010

Getting Passenger Communication Right: Intermodal Changes

28 Jul
Map of Amsterdam Centraal Central Station CS Public Transport OV Map Bus Trein Train Metro Tram Veren Ferry

Scenario Imagine you’ve just stepped off your train in a busy railway station. As a station is rarely the end of anyone’s journey you start searching for the next means of transport to continue. You could be looking for a connecting bus, tram or metro service or perhaps a taxi. As stations can be hectic […]

Transit Service Recovery: A Trip Back From Germany Becomes an Ordeal

15 Jul

A severe storm in the morning of July 12th disrupted rail services in North West Germany which affected services through Köln Hbf. Travelling back from Köln my girlfriend arrived for the 14:46 ICE 124 train to Amsterdam to find it was 90 minutes late with no further information. Towards the end of the 90 minutes […]

How A Ferry Company Leads The Way in Cross Border Rail Ticketing

07 Jul

On a recent post I highlighted the current problem in buying tickets for rail journeys that cross European borders. This problem became very apparent to thousands of travellers during the Volcanic Ash airspace shutdown where they assumed being able to buy a ticket from European City ‘A’ to City ‘B’ would be simple and straightforward. […]