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Blog posts relating to communication with the traveller, passenger or customer, depending on how you see it.

The Risk of Online Marketing: Google Advertises Easyjet on Ryanair’s Website

02 Sep
Ryanair Booking Website With Easyjet Price Link Budget Airlines

Today whilst I was trying to book a cheap flight back to the UK I came across something rather odd. An advert sourced by Google displayed on Ryanair’s website for Ryanair’s number 1 arch enemy, EasyJet. Not just on any page on Ryanair’s website either, but the very sensitive page which tells me how much […]

The Challenges of Passenger Communication – Part 2 Addendum

06 Mar

A very brief entry for today, but something which serves as a comparison. After the first part of the series went up on my site, a friend, Thomas, got in touch and mentioned how German timetables are displayed and how much more information they communicate in much the same format. To support the ‘Option 1’ […]

The Challenges of Passenger Communication – Part 2

04 Mar
Amsterdam Central Station Ticket Barriers

In Part 1 I covered my foundations for communicating transit information, the ‘Three ‘C’s’, which are Efficiency, Consistency and Relevancy. In this post I’ll look at how timetables, the reference guide to a transit network, are displayed, taking Amsterdam Centraal Station (CS) as an example. You might think that there are some common-sense approaches to […]

The Challenges of Passenger Communication – Part 1

23 Feb

In this series of posts I’m going to look at how train service information is conveyed to passengers and, taking Amsterdam Centraal Station as an example, explain the different areas involved in relaying that information and what the human and technical system considerations are when looking to improve such a service. The ‘Three C’s’of Passenger […]