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Discussions relating to communication with the passenger.

The Joined Up Journey: Buying a Ticket at Venlo for a Cross Border Train

11 Nov
Border Between Netherlands and Germany Road

Venlo, in the South East of The Netherlands, is a mid-size town close to the border with Germany. Serving a local population of 100,000 Venlo’s station is located on a strategic junction in the rail network of The Netherlands and receives twice-hourly Nederlandse Spoorwegen (NS) Intercity services to The Hague (via Eindhoven) and a twice-hourly […]

Introducing the “Sight of the Navigator Community”! A Brand New Forum Bringing Together Passengers and Transit Providers From All Over Europe!

11 Oct

Hi! Many of you will know that I’m passionate about travel and always keen to help people get the best out of their journey.  To support that passion today I’m launching a brand new website which aims to share and improve the experiences of travelling passengers all over Europe. The Sight of the Navigator Community […]

Why The Combination of Low Cost Airlines and Regional Airports Can Be An Expensive Risk

05 Aug
Amsterdam Schiphol Airport Flughafen Vluchthaven Departure Vertrekken Screen Beeld

Keen to grab market share from international hubs, regional airports have been expanded in haste. However flying from East Midlands Airport (Code: EMA) on Sunday was an education in how low cost airlines and regional airports are not always able to cope with their own market. Checking in for my 19:10 BMI Baby flight to […]

Getting Passenger Communication Right: Intermodal Changes

28 Jul
Map of Amsterdam Centraal Central Station CS Public Transport OV Map Bus Trein Train Metro Tram Veren Ferry

Scenario Imagine you’ve just stepped off your train in a busy railway station. As a station is rarely the end of anyone’s journey you start searching for the next means of transport to continue. You could be looking for a connecting bus, tram or metro service or perhaps a taxi. As stations can be hectic […]