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The discussion of Service Design in relation to Public Transport

The Joined Up Journey: Buying a Ticket at Venlo for a Cross Border Train

11 Nov
Border Between Netherlands and Germany Road

Venlo, in the South East of The Netherlands, is a mid-size town close to the border with Germany. Serving a local population of 100,000 Venlo’s station is located on a strategic junction in the rail network of The Netherlands and receives twice-hourly Nederlandse Spoorwegen (NS) Intercity services to The Hague (via Eindhoven) and a twice-hourly […]

Introducing the “Sight of the Navigator Community”! A Brand New Forum Bringing Together Passengers and Transit Providers From All Over Europe!

11 Oct

Hi! Many of you will know that I’m passionate about travel and always keen to help people get the best out of their journey.  To support that passion today I’m launching a brand new website which aims to share and improve the experiences of travelling passengers all over Europe. The Sight of the Navigator Community […]

Why The Combination of Low Cost Airlines and Regional Airports Can Be An Expensive Risk

05 Aug
Amsterdam Schiphol Airport Flughafen Vluchthaven Departure Vertrekken Screen Beeld

Keen to grab market share from international hubs, regional airports have been expanded in haste. However flying from East Midlands Airport (Code: EMA) on Sunday was an education in how low cost airlines and regional airports are not always able to cope with their own market. Checking in for my 19:10 BMI Baby flight to […]

How A Ferry Company Leads The Way in Cross Border Rail Ticketing

07 Jul

On a recent post I highlighted the current problem in buying tickets for rail journeys that cross European borders. This problem became very apparent to thousands of travellers during the Volcanic Ash airspace shutdown where they assumed being able to buy a ticket from European City ‘A’ to City ‘B’ would be simple and straightforward. […]