Tag Archives: Nederlandse Spoorwegen

The Joined Up Journey: Buying a Ticket at Venlo for a Cross Border Train

11 Nov
Border Between Netherlands and Germany Road

Venlo, in the South East of The Netherlands, is a mid-size town close to the border with Germany. Serving a local population of 100,000 Venlo’s station is located on a strategic junction in the rail network of The Netherlands and receives twice-hourly Nederlandse Spoorwegen (NS) Intercity services to The Hague (via Eindhoven) and a twice-hourly […]

How A Ferry Company Leads The Way in Cross Border Rail Ticketing

07 Jul

On a recent post I highlighted the current problem in buying tickets for rail journeys that cross European borders. This problem became very apparent to thousands of travellers during the Volcanic Ash airspace shutdown where they assumed being able to buy a ticket from European City ‘A’ to City ‘B’ would be simple and straightforward. […]

The Challenges of Passenger Communication – Part 3

10 Mar

In the final part of my series of posts on passenger communication, I’ll be discussing aspects of design and politics and their effects on information delivery, and looking at how technology integration plays can either help or hinder the passenger experience. The study once again takes Amsterdam Centraal Station (CS) as the main reference. In […]

The Challenges of Passenger Communication – Part 2 Addendum

06 Mar

A very brief entry for today, but something which serves as a comparison. After the first part of the series went up on my site, a friend, Thomas, got in touch and mentioned how German timetables are displayed and how much more information they communicate in much the same format. To support the ‘Option 1’ […]