Tag Archives: Passenger Information

Transit Service Recovery: A Trip Back From Germany Becomes an Ordeal

15 Jul

A severe storm in the morning of July 12th disrupted rail services in North West Germany which affected services through Köln Hbf. Travelling back from Köln my girlfriend arrived for the 14:46 ICE 124 train to Amsterdam to find it was 90 minutes late with no further information. Towards the end of the 90 minutes […]

How A Ferry Company Leads The Way in Cross Border Rail Ticketing

07 Jul

On a recent post I highlighted the current problem in buying tickets for rail journeys that cross European borders. This problem became very apparent to thousands of travellers during the Volcanic Ash airspace shutdown where they assumed being able to buy a ticket from European City ‘A’ to City ‘B’ would be simple and straightforward. […]

The Challenges of Passenger Communication – Part 3

10 Mar

In the final part of my series of posts on passenger communication, I’ll be discussing aspects of design and politics and their effects on information delivery, and looking at how technology integration plays can either help or hinder the passenger experience. The study once again takes Amsterdam Centraal Station (CS) as the main reference. In […]

The Challenges of Passenger Communication – Part 2 Addendum

06 Mar

A very brief entry for today, but something which serves as a comparison. After the first part of the series went up on my site, a friend, Thomas, got in touch and mentioned how German timetables are displayed and how much more information they communicate in much the same format. To support the ‘Option 1’ […]