Tag Archives: Passenger Information

The Challenges of Passenger Communication – Part 2

04 Mar
Amsterdam Central Station Ticket Barriers

In Part 1 I covered my foundations for communicating transit information, the ‘Three ‘C’s’, which are Efficiency, Consistency and Relevancy. In this post I’ll look at how timetables, the reference guide to a transit network, are displayed, taking Amsterdam Centraal Station (CS) as an example. You might think that there are some common-sense approaches to […]

The Challenges of Passenger Communication – Part 1

23 Feb

In this series of posts I’m going to look at how train service information is conveyed to passengers and, taking Amsterdam Centraal Station as an example, explain the different areas involved in relaying that information and what the human and technical system considerations are when looking to improve such a service. The ‘Three C’s’of Passenger […]