Tag Archives: Rotterdam

Transit Ticketing: Paper Tickets vs Smartcards

09 Jun
Strippenkaart Nederland Openbare Vervoer OV Ticket Kleine Groot Bus Tram Metro

June 3rd 2010 marked a public transport milestone in The Netherlands as the Strippenkaart’s validity was withdrawn completely from the Amsterdam and Rotterdam regions. The paper ticket remains popular with passengers, however despite its colourful presentation and intermodal flexibility, the way in which it was used needed a large amount of knowledge by both transit […]

The Challenges of Passenger Communication – Part 1

23 Feb

In this series of posts I’m going to look at how train service information is conveyed to passengers and, taking Amsterdam Centraal Station as an example, explain the different areas involved in relaying that information and what the human and technical system considerations are when looking to improve such a service. The ‘Three C’s’of Passenger […]