Tag Archives: Timetables

The Challenges of Passenger Communication – Part 3

10 Mar

In the final part of my series of posts on passenger communication, I’ll be discussing aspects of design and politics and their effects on information delivery, and looking at how technology integration plays can either help or hinder the passenger experience. The study once again takes Amsterdam Centraal Station (CS) as the main reference. In […]

The Challenges of Passenger Communication – Part 2 Addendum

06 Mar

A very brief entry for today, but something which serves as a comparison. After the first part of the series went up on my site, a friend, Thomas, got in touch and mentioned how German timetables are displayed and how much more information they communicate in much the same format. To support the ‘Option 1’ […]

The Challenges of Passenger Communication – Part 2

04 Mar
Amsterdam Central Station Ticket Barriers

In Part 1 I covered my foundations for communicating transit information, the ‘Three ‘C’s’, which are Efficiency, Consistency and Relevancy. In this post I’ll look at how timetables, the reference guide to a transit network, are displayed, taking Amsterdam Centraal Station (CS) as an example. You might think that there are some common-sense approaches to […]

The Challenges of Passenger Communication – Part 1

23 Feb

In this series of posts I’m going to look at how train service information is conveyed to passengers and, taking Amsterdam Centraal Station as an example, explain the different areas involved in relaying that information and what the human and technical system considerations are when looking to improve such a service. The ‘Three C’s’of Passenger […]